# Refund and Returns Policy

- Link: https://chdlife.com/refund-returns/
- Published: 2025-10-29T11:35:49+05:30
- Author: Rahul Goyal

_Last Updated: May 2026_

Thank you for shopping with **Chandigarh Life** (“we,” “our,” or “us”). We want 
you to be completely satisfied with your purchase. Please read our policy below 
to understand how returns and refunds are handled for orders placed on our website
[https://chdlife.com](https://chdlife.com).

---

## 1. Eligibility for Returns

We accept returns under the following conditions:

 * The item must be **unused**, **unworn**, and **in the same condition** that you
   received it
 * It must be returned in its **original packaging** with all tags, labels, and 
   accessories
 * The return request must be made within **7 days of delivery** (unless specified
   otherwise for specific products)
 * Proof of purchase (order ID or invoice) is required

Certain items are **non-returnable**, such as:

 * Digital downloads or online services
 * Gift cards or promotional vouchers
 * Personal care, hygiene, or perishable items
 * Customized or made-to-order products

---

## 2. Return Process

To initiate a return:

 1. Email us at [hello@chdlife.com](https://chdlife.com/refund-returns/hello@chdlife.com)
    with your order number, reason for return, and photos (if applicable)
 2. Our team will review your request and respond within **2–3 business days**
 3. If approved, we’ll share the return address and shipping instructions
 4. Once your return is received and inspected, we’ll notify you of the approval or
    rejection of your refund

**Note:** Customers are responsible for paying return shipping costs unless the 
item received was defective or incorrect.

---

## 3. Refunds

If your return is approved, your refund will be processed to your **original method
of payment** within **7–10 business days** after we receive the returned product.
Partial refunds may be granted in cases where:

 * The item shows signs of use
 * The item is returned after the standard return window
 * Packaging or tags are missing

If you haven’t received your refund after the stated period, please first check 
with your bank or payment provider before contacting us again.

---

## 4. Exchanges

We only replace items if they are defective, damaged, or delivered in error. If 
you need an exchange, send us an email at [hello@chdlife.com](https://chdlife.com/refund-returns/hello@chdlife.com)
with photos and details. Once verified, we will arrange a replacement or alternate
solution.

---

## 5. Order Cancellations

Orders can be cancelled **within 24 hours of placing the order** if they have not
yet been shipped. Once an order is shipped, cancellations cannot be processed — 
in that case, you can apply for a return after delivery.

---

## 6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

 * Notify us at [hello@chdlife.com](https://chdlife.com/refund-returns/hello@chdlife.com)
   within **48 hours of delivery** with unboxing photos or video
 * We will arrange a replacement, repair, or refund (as applicable) at **no additional
   cost** to you

---

## 7. Late or Missing Refunds

If you haven’t received a refund after confirmation:

 1. Check your bank or credit card account
 2. Contact your payment provider — it may take some time before your refund is officially
    posted
 3. If you’ve done all this and still haven’t received it, email us at [hello@chdlife.com](https://chdlife.com/refund-returns/hello@chdlife.com)

---

## 8. Contact Us

For any questions or concerns about returns, refunds, or exchanges:

**Email:** [hello@chdlife.com](https://chdlife.com/refund-returns/hello@chdlife.com)
**
Website:** [https://chdlife.com](https://chdlife.com) **Address:** C-184, 8A, Industrial
Area, Sector 75, Mohali, Punjab 160071, India