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Shipping and Delivery Policy

Welcome to Chandigarh Life (“CHDLIFE”), operated by Sogrow Ventures Private Limited. This Shipping and Delivery Policy explains how tickets and related services are delivered to users through our platform (www.chdlife.com and subdomains such as www.event.chdlife.com). You agree to the terms outlined in this policy when using our services.

1. Digital Delivery of Tickets

  1. Delivery Method:
    • All tickets purchased on our platform are delivered digitally.
    • Upon successful payment, tickets are sent to the email address or phone number provided during booking.
  2. Delivery Timeframe:
    • Tickets are typically delivered instantly after payment confirmation.
    • In rare cases, delivery may take up to 24 hours due to technical issues.
  3. Access to Tickets:
    • Users can also download tickets from their CHDLIFE account dashboard under the “My Tickets” section.

2. Physical Deliveries (If Applicable)

  1. Event-Specific Deliveries:
    • The delivery terms for select events that require physical tickets or merchandise will be outlined at the time of purchase.
    • The delivery timeline and shipping charges (if any) will be displayed during checkout.
  2. Delivery Area:
    • Physical delivery is available within specific regions of India, as determined by the event organiser.
  3. Delivery Timeframe:
    • Physical items are typically delivered within 5–10 business days, depending on the shipping address.

3. Delivery Issues

  1. Non-Receipt of Tickets:
    • Please check your spam or junk email folder if you do not receive your tickets within the expected timeframe.
    • If tickets are still missing, contact our support team at hello@chdlife.com or +91-9888600172 for assistance.
  2. Incorrect Details Provided by the User:
    • Users must ensure that their email and contact information is accurate. CHDLIFE is not responsible for non-delivery due to incorrect details.
  3. Failed Transactions:
    • ITicketswill not be issued. If payment fails or the booking is incomplete, Please retry the payment or contact our support team for help.

4. Refund and Cancellation

For refunds and cancellations related to ticket delivery, please refer to our Cancellation and Refund Policy.

5. Contact Us

If you have any questions or require support regarding ticket delivery, please reach out to:
Email: hello@chdlife.com