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Chandigarh Life:- Cancellation and Refund Policy

At Chandigarh Life, operated by Sogrow Ventures Private Limited, we provide a platform for event organizers to list and sell tickets. All cancellations and refund policies are managed by the respective event organizers, and Chandigarh Life does not process refunds directly. This policy outlines general guidelines for cancellations and refunds.

1. Cancellation Policy

Cancellation And Refund Policy

  1.1 Event Cancellation by Organizer

  •  If an event is canceled, the organizer is solely responsible for informing ticket holders via email, SMS, or other means.
  • Refunds for such events are processed as per the event organizer’s cancellation and refund policy.
  • Chandigarh Life does not issue refunds directly.
  • We recommend reviewing the organizer’s terms and conditions before making a purchase.

1.2 User-Initiated Cancellations

  • Tickets purchased on Chandigarh Life are generally non-cancellable, unless the event organizer specifies otherwise.
  • If an event allows cancellations, the option will be clearly visible at the time of ticket purchase.
  • All cancellation requests must comply with the specific event cancellation and refund policy set by the organizer.

 1.3 Postponed or Rescheduled Events

  • If an event is rescheduled, existing tickets remain valid for the new date and time.
  • The organizer will notify users about the updated details.
  • Refund eligibility for rescheduled events depends entirely on the organizer’s refund policy.

 2. Refund Policy

  2.1 Refund Eligibility

2.1 Refund Eligibility

A user may be eligible for a refund under the following scenarios:

  • ✅ The event is canceled by the organizer.

  • ✅ The event allows user-initiated cancellations and the request is made in time.

  • ✅ The event is rescheduled and the organizer permits refunds in such cases.

All refunds are subject to the approval of the event organizer.

  2.2 Refund Timeline

Once a refund request is approved:

  • Initiation by Chandigarh Life: 2–3 working days

  • Bank Processing Time: 5–7 additional working days (depending on payment method)

  • Refunds will be processed to the original payment method used for booking.

  2.3 Non-Refundable Scenarios

Refunds will not be granted in the following situations:

❌ The user fails to attend the event (No-show).

❌ The ticket is purchased under a “non-refundable” policy set by the organizer.

❌ Errors in ticket booking details provided by the user (incorrect date, wrong category, duplicate booking, etc.).

❌ Requests made after the event has concluded.

Users are advised to review event terms carefully before purchasing tickets.

  3. How to Request a Refund

  • To initiate a refund:

    Contact the event organizer directly using the contact details in your ticket confirmation email.

    Provide necessary details such as:

  1. Booking ID
  2. Event Name
  3. Reason for refund
  4. The organizer will validate your request and process it based on their own Cancellation and Refund Policy.
  5. Chandigarh Life can assist in connecting you with the organizer but does not decide refund eligibility.

      4. Additional Fees

    • Any transaction fees or payment gateway charges incurred during ticket purchases are non-refundable unless explicitly stated otherwise.
    • Refunds will be issued only for the ticket amount, excluding service fees, taxes, and third-party processing charges (if applicable).

      5. Force Majeure Clause

    Chandigarh Life is not responsible for cancellations or refunds caused by unforeseen events, including but not limited to:

    • Natural disasters (earthquakes, floods, etc.)
    • Government-imposed restrictions (curfews, lockdowns, or bans)
    • Technical failures (server downtime, cyberattacks, etc.)
    • Any other external factors beyond the control of the event organizer

    The event organizer’s policy will dictate the refund process in such cases.

      6. Contact Us

    For any queries related to event cancellations, refunds, or organizer details, you can reach out to us:

    📧 Email: hello@chdlife.com

    Our team will assist you in get in touch with the event organizer, but please note that final refund decisions are solely at the discretion of the respective organizer.

     

    At ChdLife, we are committed to offering a smooth and fair event booking experience. By clearly understanding each event’s cancellation and refund policy, users can make better decisions and avoid confusion later.

    ✅ Always read the event-specific policies before booking your ticket.